SA104 Smart Awards – FTTP Customer Installation Training in Portadown, Northern Ireland

Duration: 1 Day
Locations: Portadown, Northern Ireland
Price: POA

The SA104 Smart Awards – FTTP Customer Installation qualification equips learners with the knowledge, skills, and competence to safely and professionally install fibre within a customer’s premises. This includes routing fibre from the Customer Splice/Service Point (CSP) to the Optical Network Terminal (ONT), terminating fibre, commissioning ONTs, and completing customer handovers.

This course ensures that engineers can deliver high-quality, safe, and professional fibre installations while maintaining compliance with health and safety legislation.

Learning Objectives

SA104 focuses on the final stage of fibre delivery, ensuring that the customer receives a fully functional FTTP service. Learners will develop practical skills to:

• Route, fix, and terminate fibre inside customer premises
• Maintain fibre cleanliness and handling standards
• Install and commission ONTs and routers
• Apply correct bend radius and cable management
• Communicate effectively with customers
• Follow safe systems of work indoors and outdoors

Who Should Attend

This course is ideal for:

• Customer installation engineers
• In-home fibre technicians
• Fibre connection and service delivery teams
• Contractors working on FTTP deployments

Prerequisites: SA020/SA029

Training Methods

• Practical, hands-on in-home fibre installation exercises
• Demonstrations of routing, termination, and ONT commissioning
• Customer interaction and service handover training
• Classroom-based tutorials and safety briefings

Assessment

Learners must complete:

• Practical assessment: Installation of fibre from CSP to ONT, including termination, routing, and ONT commissioning
• Theory assessment: Multiple-choice test on safety, quality standards, and customer service

Successful learners receive a Smart Awards SA104 Certificate, valid for 3 years.

PPE Requirements

Delegates must provide:

• Safety footwear
• Hi-visibility clothing (for outdoor work)
• Suitable hard hat
• Protective gloves
• Eye protection
• Weather-appropriate clothing

Accreditation

• Recognised Smart Awards qualification
• Aligned with Network Operative Passport Scheme (NOPS)
• Supports employers in assessing and evidencing workforce competence in customer-facing FTTP installations